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Open a support case without leaving the Incredibuild Console, and track its status alongside your past cases.
The Support menu appears once your organization is set up for direct case creation. If you don’t see it, contact your CS team.

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Open a case

1

Open Support

Click the Help icon (?) in the header, then Support.
2

Start a new case

Click New case.
3

Describe the issue

Fill in Subject, Description, Severity, and optionally Product and Attachments.
4

Submit

Click Open case.

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Severity

  • S1 - Production blocker
  • S2 - High
  • S3 - Medium
  • S4 - Question / cosmetic

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Track a case

The case list shows Open, Closed, and All tabs, with each row showing its case number and last activity. Open a case to see its full timeline and reply directly - your reply reaches Incredibuild support the same way.